Privacy

Privacy Policy

The innercycle website is operated by Chikama Trust (“the Trust”).

The Trust is registered under the Data Protection Act 1998, Registration No: ZA228981. The Act requires us to hold data securely and specifies how the Trust may only use personal information for appropriate reasons.

Please refer to our innercycle Information Governance Policy-Easy Read which explains how and why we process data and provides details about your right to access information that we hold about you.

The new ePrivacy Directive and GDPR Recitals came into effect in the UK on 25th May 2018. Our policies and processes have been updated to reflect the changes in data protection law. Please refer to our full Innercycle CT Privacy Notice [updated GDPR May2018].

 

Highlighted details are listed below.

Authorised personnel within the Trust or its approved sub-contractors use information collected from service-users, our own staff, suppliers and visitors to the site solely for administrative, marketing and outcome evaluation purposes.

We constantly monitor our data processing to ensure robust service provision.

Any unauthorised actions that cause loss or damage against computer systems and data will be investigated and may give rise to proceedings.

We use cookies to help provide you with the best possible online experience. Cookies are very small text files that are stored on your computer and a device such as a tablet or smartphone that you use when you visit some websites.

Our ‘cookies’ policy and practice complies with prevailing legislation. By using this site, you agree that we may store and access cookies on your computer and device. For more information, please read our cookie policy, which also explains how to disable cookies if you wish to.

We are committed to maintaining robust processes in compliance with statutory and best practice safeguarding requirements.

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Confidentiality

Service-user records are manifestly confidential. Such information is only processed in accordance with our safeguarding policies and per usage as registered with the Information Commissioners Office.

You have the right to request sight of, and copies of, any and all records we keep about you, on the proviso that we are given reasonable notice to comply with such a request. You are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue you with appropriate written information or copies of records as part of any agreed contract, for the benefit of both parties.

In accordance with GDPR and the Privacy and Electronic Communication (EC Directive) Regulations 2003 (as amended in 2011) (“PECR”), we will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited email. Any communications sent by the Trust (via innercycle and/or the Trust) will only be in connection with the provision of services and products and/or updates with regard to any donations you make, where consent has been obtained.

Any marketing and fundraiser communications (via email, direct mail, phone or other medium) for which consent has previously been given, offer you the right to re-specify your preferred method of contact and the right to opt-out of receiving such further communications on each and every subsequent occasion.

We operate a secure transactions process for online donations and other payments. We do not have access to, nor hold, credit, debit or charge card details. Information you enter in form fields for donation purposes will only be shared with our payment processor in order to expedite your donation. Donation pages are encrypted to ensure safe online donations and are therefore also subject to the Trust’s privacy and confidentiality policies.

If you have concerns, please refer to our Complaint Handling Procedure (Public Guide)

These policies may be updated from time to time. You are advised to check this page periodically.